To provide you with a seamless experience, we have gathered answers to our most common inquiries. Should you have any further questions, please do not hesitate to contact us.

Ordering & Shipping

1. How long will it take to receive my order?

Please allow 1-2 business days for order processing. After you confirm your order details via phone, delivery within Jordan takes an additional 2 business days.

2. Is there a shipping fee?

We are pleased to offer free, express delivery to all governorates within Jordan on every order.

3. Will I be contacted after I place my order?

Yes. A member of our client services team will call you after you place an order to confirm the purchase details and verify your delivery address before we dispatch it.

4. Do you offer an installation service?

Yes, we offer a professional installation service for an additional fee. Please contact us to arrange this for your order.

5. What should I do if my order arrives damaged?

In the unlikely event your piece arrives damaged, please contact our team at 00962782435533 within 48 hours of delivery so we can provide a exchange .

Returns & Exchanges

1. What is your return and exchange policy?

We accept returns and exchanges on eligible items within 3 days of delivery. To be eligible, the item must be in its original, unused condition and packaging.

2. Are all items eligible for return?

No. Due to their unique nature, we cannot accept returns on made-to-order pieces, large-scale metal art, or our larger canvas art sizes. Please review the product description carefully before purchasing.

3. How do I start a return or exchange?

Please contact our client services team via email or phone, and they will guide you through the process.

Our Products

1. How do I care for my artwork?

For both metal and canvas art, we recommend gentle dusting with a soft, dry cloth. Avoid using any chemical cleaners or water, as this can damage the finish.

2. Do your products come with a warranty?

Yes. Our metal wall art is protected with a durable powder coating and includes a 5-year warranty. Our framed canvas art includes a 10-year warranty on color vibrancy.

3. How do I choose the right size for my wall?

We recommend aiming for an artwork that is about two-thirds the width of the furniture it will hang above. For more detailed advice, please visit our Size & Framing Guide.

4. What kind of frames do you use?

Our canvas art is set in modern floater frames for a clean, contemporary look. Our metal art is frameless to emphasize its minimalist design. If you need a special frame, please contact us.

Trade & Customization

1. Do you work with interior designers and architects?

Yes. We offer a dedicated partnership for trade professionals. Please see our Trade & Designers page for more information.

2. Can I order a custom size or finish?

Absolutely. We specialize in providing custom solutions, including unique sizes, materials, and finishes to perfectly suit your project. Contact us to discuss your requirements.

Questions?

If your question is not answered here, please connect with us.

• Email: Hello@tarafdecoration.com

• Phone: 00962782435533

Taraf Decoration. Signature of Your Space.